Privacy Policy

Information We Collect

We may collect information that identifies you directly or can reasonably be linked to you. The information collected depends on how you interact with our website and services.

Information You Provide

You may provide information when you call, email, submit a contact form, request emergency service, schedule an inspection, request an estimate, communicate with our team, or engage our services.

This information may include:

• Name
• Phone number
• Email address
• Property address and service location
• Mailing or billing address
• Preferred contact method
• Details about water damage, leaks, flooding, insurance claims, or requested services
• Photos, videos, documents, estimates, invoices, moisture records, and restoration-related information
• Insurance carrier, policy, claim, adjuster, and billing information when relevant to authorized services
• Communications and correspondence with our team
• Any other information you voluntarily provide

Please do not submit sensitive personal information through a website form unless it is reasonably necessary for your service request. We do not need Social Security numbers, bank-account details, health records, or unrelated sensitive information to respond to a general service inquiry.

Information Collected Automatically

When you browse our website, certain technical and usage information may be collected automatically through cookies, log files, analytics technologies, or similar tools.

This may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages viewed and links clicked
• Date, time, and duration of your visit
• Referring website or search source
• Approximate geographic location derived from your IP address
• Website interactions, such as form submissions or call-button clicks
• Cookie identifiers and similar online identifiers

This information helps us operate the website, understand how visitors use it, improve performance, evaluate marketing efforts, detect security issues, and provide a better user experience.

How We Use Information

Creek Auro Restoration may use personal information for legitimate business and service-related purposes, including to:

• Respond to inquiries, emergency requests, estimate requests, and service appointments
• Communicate with you by phone, email, text message, or another method you provide or authorize
• Inspect property conditions, prepare estimates, perform restoration work, and provide customer support
• Process invoices, payments, insurance documentation, and authorized billing coordination
• Send appointment reminders, project updates, service-related notices, and follow-up communications
• Improve our services, website content, customer experience, and emergency-response processes
• Measure website traffic, advertising effectiveness, and lead sources
• Protect against fraud, misuse, security threats, unauthorized activity, and legal claims
• Meet legal, regulatory, accounting, insurance, tax, recordkeeping, and contractual obligations
• Enforce our Terms and Conditions and protect our rights, property, customers, employees, and community

We may use aggregated or de-identified information for business analysis, reporting, marketing, and service improvement. Aggregated or de-identified information does not reasonably identify you.

Calls, Text Messages, and Electronic Communications

When you provide a phone number, email address, or other contact information, you authorize Creek Auro Restoration to communicate with you about your inquiry, requested services, scheduling, estimates, active project, billing, customer support, or related follow-up.

Text-message frequency may vary. Your mobile carrier’s standard message and data rates may apply. You may opt out of non-essential text messages by replying STOP, where that option is available. Opting out of marketing texts does not prevent us from sending essential communications about an active service request, scheduled appointment, safety matter, billing matter, or ongoing project when permitted by law.

Consent to receive marketing communications is not a condition of purchasing services. You may unsubscribe from marketing emails by using the unsubscribe link, where provided, or by contacting us directly.

Cookies and Similar Technologies

Cookies are small text files placed on your browser or device that help websites remember preferences, understand site use, and support website functionality.

We may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember certain user preferences
• Understand traffic and visitor behavior
• Identify technical issues and improve website performance
• Measure calls, forms, advertisements, and other marketing activity
• Help prevent spam, abuse, and security incidents

You can usually manage or delete cookies through your browser settings. Disabling cookies may affect certain website features or functionality.

Depending on the tools used on our website, third-party analytics, advertising, call-tracking, map, video, scheduling, chat, or form providers may set their own cookies or collect technical information according to their own privacy policies.

How We Share Information

We do not sell personal information in exchange for money. We may share personal information only as reasonably necessary for the purposes described in this Privacy Policy, including with:

• Employees, technicians, contractors, and service providers who need the information to deliver requested services
• Payment processors, software providers, website hosts, communication providers, customer relationship management platforms, and business-support vendors
• Insurance carriers, adjusters, mortgage companies, property managers, landlords, homeowners’ associations, or other authorized parties when necessary for a requested or authorized restoration project
• Government agencies, law enforcement, regulators, courts, or other parties when required by law or necessary to protect rights, safety, or property
• Professional advisers, including lawyers, accountants, insurers, and consultants, when necessary for legitimate business purposes
• A successor organization in connection with a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction

We may also share information at your direction or with your consent.

Insurance-Related Information

If you request assistance with an insurance claim, we may collect and share relevant project documentation with your insurer, adjuster, property manager, or another authorized party. This can include photographs, videos, measurements, moisture records, estimates, invoices, work authorizations, equipment logs, and restoration progress information.

We share this information only as needed to provide requested services, coordinate authorized billing, document work performed, or support the claim process. We do not control how an insurance company or other third party uses information after it receives it. Please review that party’s privacy policy and contact them directly with questions about their data practices.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and protect our rights.

Retention periods vary depending on the nature of the information, the service provided, legal requirements, insurance documentation needs, accounting obligations, and operational requirements. When information is no longer needed, we may delete it, anonymize it, aggregate it, or securely store it as permitted or required by law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information against unauthorized access, use, disclosure, loss, or alteration.

No website, email system, phone network, cloud platform, or electronic transmission is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security. Please use care when transmitting information online and avoid sending highly sensitive information through unsecured email or website forms.

Your Privacy Choices

You may have options regarding the personal information we hold about you. Subject to applicable law, you may request to:

• Access or obtain a copy of certain personal information we maintain about you
• Correct inaccurate or incomplete information
• Request deletion of information, subject to legal, contractual, insurance, accounting, safety, and recordkeeping obligations
• Opt out of marketing emails or non-essential promotional text messages
• Ask questions about how your information is collected, used, or shared

To make a privacy-related request, contact us using the details listed below. We may need to verify your identity before responding. We may deny or limit a request where permitted by law, including when it would affect another person’s rights, conflict with legal requirements, compromise security, or interfere with an active project, claim, or dispute.

Colorado Privacy Rights

Colorado residents may have additional privacy rights under applicable Colorado law, including the right to access, correct, delete, or obtain a portable copy of certain personal data, and to opt out of certain processing activities where applicable.

Creek Auro Restoration does not sell personal data for monetary consideration. We also do not knowingly process personal data for targeted advertising in a manner that requires an opt-out under applicable Colorado law, unless we provide any required notice and choice.

If you are a Colorado resident and wish to exercise applicable privacy rights, contact us using the information in the “Contact Us” section. If we deny your request, you may have the right to appeal our decision. To submit an appeal, reply to our decision email or write to us at creekaurorestoration@gmail.com with the subject line: Privacy Request Appeal.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information to us without required authorization, please contact us so we can review and take appropriate action.

Third-Party Websites

Our website may link to third-party websites, platforms, maps, social-media services, review platforms, payment providers, or other external resources. We are not responsible for the privacy practices, content, security, or policies of third parties.

When you leave our website or use a third-party service, that party’s privacy policy and terms apply. We encourage you to review them before providing personal information. For additional information, please also review our Disclaimer.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, legal obligations, or privacy practices. The revised version will be posted on this page with a new “Last Updated” date.

Your continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the updated policy, to the extent permitted by law.

Contact Us

For questions about this Privacy Policy, to make a privacy request, or to request emergency water damage restoration services, contact us:

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